FAQ

No, there aren't any limits to the number of pieces you can put in a project and there are no limits to the number of projects that you can create.

Once you are logged in, there is a "My Projects" tab on the header of the website.  If you select this tab, you will see a list of the projects that you have created.  Each of these 

Our customers order about 90% wood and 10% metal currently. Black frames are our most popular finish as they are neutral and look good with most artword and most interior finishes.  Natural wood tones are typically much warmer and can make a space feel more homey.  If you prefer wood tones, look at the case goods & finishes in the space - desks, cabinetry, tables - and match those as closely as possible. If art is in hallways or other areas without furniture, match chair rails or woodwork mouldings.  

Silver/Bronze/Gold metalic finishes are available in both wood and metal frames and a variety of profiles.

Your color palette will be driven by other interior elements such as fabric, wallcovering, paint, and carpet. Most art can be framed in several different palettes because of the great number of colors used. By indicating your color family, either at your personal gallery here on the Internet or by sending us swatches, our art consultants can mat your art to coordinate with your space needs.

We have full-service manufacturing capabilities are our facility in Madison, WI. We have the very latest in picture framing technology to ensure the highest quality. Since we control the process, we can guarantee your art will come to you precisely as you ordered it.  In addittion to our own facilities, we partner will some industry leaders who offer the most current materials and techniques.  The use of partners, allow us to be more competitive on pricing, expand our capacity for larger orders and minimize shipping costs.

This is a very common question. On the one hand, using the same frame creates a consistent look and also allows you to move pictures between facilities. However, you run the risk of looking too cookie-cutter if you are purchasing a lot of pictures. It may be a good idea to select 2-4 different mouldings and vary them throughout. 

We can send out moulding samples as needed. Please indicate this when you submit your request for quote in the comments field. Stock items can be shipped quickly. Samples of special order items will take 1-2 weeks.

The frame market closely follows the commercial and residential furniture markets. So we're seeing a strong move into smooth hardwoods like cherry and maple in commercial settings, silver-toned woods for senior living (with gold still remaining strong) and the addition of black accents to more traditional mahoganies and walnuts. In metals, richer, more complex metallic finishes with patinas like champagne gold are prominent.

On all decorative art items that we frame, we use a glue process that adheres your prints to a sturdy foam core backing. Likewise, we adhere your mats, since they too are made from paper products and can absorb humidity. 

You can send us unframed items to be framed when placing your order. It is not usually feasible for us to reframe items which are already framed due to the risk of damage in shipping them to us. However, if you are also purchasing items on a major project with us, we will often use a local frame shop to help us reframe your existing items to coordinate with your new design scheme.

About half of the pictures we sell have some kind of security system. The most common reason for ordering these systems is for theft prevention, followed by safety reasons (the pictures won't fall off the wall and break if bumped into). Finally, some people use this type of hanging mechanism simply so they don't have to continually straighten their pictures. Be advised that installation costs are higher with security systems since they require about 10 minutes per picture to install, versus the old "hammer and nail" hanging system.

Our most frequent system involves a three point mechanism, with 2 wall anchors going into the wall at the top and one at mid-bottom. The bottom channel gets a T-screw which is turned sideways with a special wrench, thus "locking" it onto the wall. 

Other mechanisms include (1) building a strainer frame that joins to the wall and framing in another moulding which will "fit over" this frame. This is used in high security facilities like metal health facilities; or (2) a french clete system on the frame top which again requires T-screw and special wrench for installation.

Of course! Our moulding manufacturers have thousands of frames to choose from. One of our functions as your art consultant is to pick the "best of the best" to show you here and in our catalog. But for specialty needs where looks are more important than price, please contact us and we'll show you an appropriate choice.

National companies are moving to setting up standards programs for their facilities because (1) it can help control expenditures through national purchasing agreements (2) it ensures a consistent quality and style (3) as you move, facilities can interchange artwork and (4) corporate HQ can control the look of what is displayed to enhance the desired image. Our sales staff will help you create such standards programs and give you examples of other companies we have helped (see the "About Us" section for some of these case study examples). Please use the "contact us" button to forward information on your needs.

We have also had companies create unique "personal galleries" for their outlets nationwide in which corporate facilities people create a pool of images acceptable to their company and then allow the different facilities to select via this Internet site from within this pool.

Use the "contact us" button to forward information to our sales people at headquarters. We will call you back to discuss your unique needs.

We accept VISA, Master Card, and government VISA cards. Your card will be charged on the day after your product ships from our plant.

Please go to the contact us section of this website and request a credit application in the comments section.

Absolutely. This occurs often with our larger corporate clients. You'll see this provision in the last stages of the quote process.

ArtSource offers VISA and Master Card for immediate purchasing. We set up Net 30 accounts for ongoing business purchases. We also can arrange leasing plans (for original artwork only).

Absolutely! Our staff has extensive experience in finding just the right artwork for your needs and is an invaluable source for listening to your needs and matching them with art available in the national marketplace. Call us!

Our design services are free of charge to our ongoing clients. If you choose not to purchase from us after we have performed extensive design selections for you, there will be a fee for our professional services.

Through the years, we have built up expertise in the types of imagery which is most appropriate and most often used in health care, senior living, corporate, and hospitality settings. Please call us at 1-800-553-0081 and speak with the Regional Sales Manager for your state for advice in this area.

While you can easily perform this task here on the website, we will help out if you get in a bind. Let us know what you'd like, and we'll put one of our design team on the task.

The most helpful items are swatches from your interior finishes, such as fabric, case good finishes, wallcovering, and paint selections. Using these, we can match the colors in your artwork to your palette to achieve the best mix for your facility.

Yes. We can arrange installation in most major metro areas and surrounding cities. We usually will sub-contract this part of the job to experienced and pre-qualified companies. Please indicate the need for this service when faxing in your request for quote.

Yes, we frequently get involved in this type of project. Usually you should have at least 15-20 similar things to frame before it is cost effective to use us. Otherwise, we would suggest you use a reputable local frame shop or gallery.

We do NOT stock ready to ship artwork.  Everything we produce is made to the custom specifications of each customer.  If you require items immediately, let us know and we can point you to other sources that might be able to meet your needs.

Orders of 1-20 pieces ship either UPS or RPS, larger orders by common carrier. We can arrange for special shipping and unloading requirements like lift docks and inside deliveries.

While we go to great lengths to ensure your art arrives safely, very occasionally breakage does occur. Please keep the original packaging material and call us at 1-800-553-0081 or e-mail us at sales@artsourceonline.com. We will issue a call tag for the merchandise and ship a replacement out to you at no charge.

Every ArtSource item is packaged to ship either UPS in specially-designed boxes, 2 in a carton, or on larger orders via common carrier truck lines in larger reinforced crates. We charge according to the size and weight of both the item and the total order and the distance the shipping point is from our manufacturing plant. Shipping charges are done on a pass-through basis and are usually around $30 per picture.

We offer discounts to qualified designers, dealers, and corporate end users who qualify as national accounts. We also have discount schedules available to federal government buyers and other qualified business accounts in purchasing groups, dealer networks, and so on. Please call us with information about your purchasing requirements or contact your local ArtSource dealer or representative.

We are a wholesale manufacturer who sells only to businesses.

Yes, we do. Hotel guestroom artwork is typically very price-sensitive and we quote off-line on any situations where you need 100+ of one art image. Please contact us with complete information at 1-800-553-0081.

Most quotes take about 2 days, however, if you have specific requirements (i.e. non-stocked materials), it may take longer.

We certainly do! If you are not satisfied with the art you receive, you can exchange it, have it reframed, or receive a full refund within 30 days of shipping. Our component parts carry a 1-year guarantee against defects.

We generally begin production of your order 3 weeks before your required ship date. Prior to this time, you can change your delivery date as needed. After production has begun, we will store your order for 2 weeks after the original ship date at no charge. After that, there will be fees involved for holding your order. Please call us to inquire.

ArtSource is required to pay sales tax on orders shipped to non-exempt businesses in Wisconsin, regardless of where the purchase originates from. This is a requirement based on state laws. At this time, all other orders will not incur sales tax. If you are reselling our product, we also will not charge sales tax, but will need a resale certificate filed with our accounting office.

Our minimum order is 2 pictures. However, be aware that your pricing is dependent on your purchase status with our company so it may be advantageous to order more pictures at one time for better pricing.

No, we don't. Since we select art, mats, and frames specifically for your design scheme and desired look, it would be practically impossible to re-select these items every 6 months or so and then find an identical buyer who wanted YOUR older items. However, if you have a need to spread out the payments for artwork, we can arrange leasing plans (for original artwork only).

We will be notified by our system that you have created a project and we will be able to access it to consult with you about your choices. We will also notify you via e-mail when your project is going to expire. Others will not be able to see your project unless you yourself give them both the name of your project and the password for accessing it. You will want to do this when you send your project selections to a client or colleague for review.